Bank Deposit

The SwissBorg app allows deposits and withdrawals for 16 fiat currencies, which means you can invest in cryptocurrencies with your preferred fiat currency, all within our app.

To make a bank transfer to your SwissBorg app account, please do the following:

1. Tap Deposit in the Portfolio section:

2. Choose the fiat currency which is associated with your personal bank account. Note that you can select multiple fiat currencies for deposits.

On the next screen, you will see the bank details (IBAN and reference number) of your SwissBorg app account. Depending on your location, there may be one or two tabs with this information - one for local deposits and one for SWIFT deposits.  

With the exception of Euro Local (SEPA) payments, all bank details will include a reference number. Including the reference number when making a bank transfer is important to ensure your funds can be allocated to your account.

3. Tap on any row of the bank details to copy them to your clipboard. You will need to provide these details when making a transfer from your bank account to your SwissBorg app account.

4. Paste the details into your bank’s payment form.

Important: Another reminder to make sure you include the reference number (for all payments except Euro Local payments) located above the notice in the purple box; otherwise, the payment will not get through.

Some banks and their apps may have another term for the code representing the reference number, such as "Booking Text", "Beneficiary Message", "Description" or similar. For Swiss Local payments, in most cases, this is not labelled as "Reference"/"Reference code". Instead, it might be labelled as "Reason for payment" or "Message to beneficiary". Please check with your bank if you are unsure.

IMPORTANT!

• Funds must come from a bank account in your own name. If you make a deposit from an account in a different name, such as a company account or a spouse’s bank account, we will return the funds but, you will have to pay the withdrawal fee.

• Please bear in mind that, according to our Terms of Use, all transactions must be carried out by users from their personal bank accounts for security reasons.

• If you have a joint account, please bear in mind that your name has to be listed as one of the senders.
  Alternatively, you can provide an official statement proving that you are one of the account holders.

• An international fiat deposit and withdrawal might take from a couple of hours to several days (1-5 business days), depending on the internal banking processes and working hours.

• The general bank deposit process is the same for all the fiat currencies supported by the SwissBorg app, but there are some differences which depend on your location.

THE REFERENCE NUMBER

It's preferable to add the reference number in the field labelled "Reason for payment", "Message to beneficiary", "Booking Text", "Description", or something else depending on your bank (please check if unsure) rather than the field labelled "Reference". Some banks can't process it and thus delete it, but if you put it as a comment, the reference number won't be lost. Another option is to add it to both fields.

Learn more about the reference number here:

• What is a Reference Number?

• Missing Reference

Learn more about the best practices for making a deposit collected from the experiences of our community members:

• Deposit in CHF

• Types of EUR deposits