In order to make a bank transfer directly to your SwissBorg account, please follow these steps:
1. Click on "Deposit" in the Portfolio tab
2. Choose the fiat currency that is associated with your personal bank account.
Multi-fiat feature is available in the latest update of the SwissBorg app. You can now have more than one fiat currency in your portfolio.
In the next screen you will see the bank details (IBAN and Bank code) of your SwissBorg app account. Depending on your location, there may be one or two tabs with this information - for SEPA (Local) deposits and SWIFT deposits. Moreover, the SWIFT deposit tab contains your personal reference code.
3. Tap on any row of the bank details to copy the text to the clipboard.
You will need to provide these details when making a transfer from your bank account.
Make sure you use the payment reference from the row highlighted in purple, otherwise the payment will not get through.
The payment reference might have a different name in your banking app.
You can add your first and last name if your bank requires Beneficiary Name.
Make deposits only from your personal bank account, and ensure that the name on the bank account matches the name in the SwissBorg app! If you make a deposit from other accounts, we will return your funds and you will be charged a withdrawal fee.
If this is a joint account, please keep in mind that your name has to be listed as one of the senders.
Alternatively you can provide an official statement proving that you are one of the account holders.
If this is a joint family account, please keep in mind that both your names have to be listed as senders. Alternatively you can provide a statement proving that you both are the account holders.
The international fiat deposit and withdrawal might take from a couple of hours to several days (1-5 business days) depending on the internal banking processes and working hours.
The general deposit process is the same for all the currencies provided in the SwissBorg app, but there are some differences which depend on your location.
THE REFERENCE NUMBER
It's recommended to add the Reference Number in the Additional Information / Comment / Message to beneficiary section rather than in the Reference field. Some banks can't process the reference field and delete it, but the reference won't be lost if you put it as a comment. Learn more about the Reference number here:
What is a Reference Number?
To learn more about the best practices when making a deposit, collected from the experiences of our community, please check out the following articles: