Bank Deposit

The SwissBorg app allows deposits and withdrawals for 16 fiat currencies, which means you can invest in cryptocurrencies with your preferred fiat currency, all within our app.

To make a bank transfer to your SwissBorg app account, please follow these steps:

1. In the Portfolio section in the app, tap on "Deposit".

2. Choose the fiat currency that is associated with your personal bank account. Note that you can select multiple fiat currencies for deposits.

In the next screen, you will see the bank details (IBAN and reference number) of your SwissBorg app account. Depending on your location, there may be one or two tabs with this information - one for local deposits and one for SWIFT deposits.  

With the exception of Euro Local (SEPA) payments, all bank details will include a reference number. Including the reference number when making a bank transfer is important to ensure your funds can be allocated to your account.

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3. Tap on any row of the bank details to copy them to your clipboard. You will need to provide these details when making a transfer from your bank account to your SwissBorg app account.

4. Paste the details into your bank’s payment form.

Important: Make sure you include the reference number (for all payments except EUR Local payments), otherwise, the funds will not be automatically allocated to your SwissBorg account. 

Some banks and banking apps may have another term for the code representing the reference number, such as "Booking Text", "Beneficiary Message", "Description" or similar. For Swiss Local payments, in most cases, this is not labelled as "Reference"/"Reference code". Instead, it might be labelled as "Reason for payment" or "Message to beneficiary". Please check with your bank if you are unsure which field to use.

Learn more about the reference number here:

• What is a Reference Number?

• Missing Reference

Learn more about the best practices for making a deposit, collected by our community members based on their experiences:

• Deposit in CHF

• Types of EUR deposits

IMPORTANT!

• Funds must come from a bank account in your own name. If you make a deposit from an account in a different name, such as a company account or a spouse’s bank account, the funds will be returned and a processing fee will be charged;

• Please bear in mind that, according to our Terms of Use, all transactions must be carried out by users from their personal bank accounts for security reasons;

• If you have a joint account, please make sure your name is listed as one of the senders.
  Alternatively, you can provide an official bank statement proving that you are one of the account holders;

• An international fiat deposit or withdrawal might take anywhere from a couple of hours to several days (1-5 business days), depending on the internal banking processes and working hours;

• The general bank deposit process is the same for all the fiat currencies supported by the SwissBorg app, but there are some differences depending on your location.

• USD is NOT supported for deposits and withdrawals.