The reference number is the number located above the notice in the purple box shown in the screenshot below.
With the reference number, we are able to make sure your deposit will go directly into your SwissBorg app account as fast as possible by identifying you in the system. Please make sure you use it every time.
If you happen to send money without the reference number, we will not know to whom the deposit belongs. This would then require an investigation on our side, which could take a long time, further delaying the arrival of your deposit.
Think of it this way. Sending money without the reference number is the same as putting a 2'000 EUR package in front of the bank door without any details about the receiver. The bank will not know into which bank account the money should go.
You can read more about the topic in the missing reference number help centre article.
What if my bank doesn't have a reference number?
In different banks and their apps, the reference number might have a different name. Some common examples include:
Reason for payment
Message for the beneficiary
Line reserved for communication
Their Reference/Recipient Reference
Special notice for Swiss Local payments: "Reason for payment" or "Message to beneficiary" are common substitutes for "Reference number" but are not used by every Swiss bank. Please check with your bank if you are unsure.
Below you can see screenshots of different banking apps and the naming they use for the reference number field.
Banque Cantonale Neuchâteloises
BCF - Banque Cantonale de Fribourg
Ersparniskasse Schaffhausen AG
FNB (First National Bank)
Your banking app is not on the list? Send us screenshots, tell us what the reference number field is called in your app, and we'll add it to the article. Happy investing with SwissBorg!