While making a deposit, you have to use the payment reference from the SwissBorg App that’s highlighted in the purple box. You have to copy it and use it in your banking application when depositing to your Swissborg account, otherwise following problems may occur:
When we receive a deposit without a reference number, it will go to the unreferenced payments pool and will require a manual check in order to be allocated to the correct account. This can take up to several days to be allocated to the account. If the name of your bank account matches the name in the app, we will redirect your deposit directly to your SwissBorg App account.
If the name of the bank account doesn’t match the name of your SwissBorg App account, the payment will not go through. According to Anti-Money Laundering policy, SwissBorg can only accept deposits from your personal bank accounts to keep your financial history clean. If you’re making a deposit from your relative’s or friend’s bank account, the money will be returned but they’ll need to pay for any third-party fees incurred during the return.
If you’re making a deposit with services like PayPal, TransferWise, Lydia, Payoneer, mBills, Visa Payments Limited, Worldpay, PaySend or The Currency Cloud and didn’t use a reference number, your money may be lost. These services make all of their transactions from the shared IBAN. We can only send such deposits back to that shared IBAN.
The Reference Number allows us to identify you in the system and to make sure that your deposit will go directly to your SwissBorg App account as fast as possible. Make sure you use it every time.
WHAT TO DO IF YOU HAVE FORGOTTEN THE REFERENCE NUMBER
In such case, contact the support and attach as much deposit details as possible: an invoice, who is the sender, receiver, IBAN number, your bank or payment platform. It is the only way the support team will be able to help you.
It's preferrable to add the Reference Number to the Additional Information / Comment / Message to beneficiary section rather than to the Reference field. Some banks can't process it and delete it but the reference won't be lost if you put it as a comment.
Happy investing and don’t forget about the reference number!