If you have a question or need help with something, and you can’t find the answer here in our Help Center, our dedicated Support Team is happy to help you.
The best and fastest way to get in touch is to contact Support directly in the SwissBorg app, because that shows us that it is really you contacting us. If you’re not contacting us directly from your account in the app, we may ask you to verify your identity before we can help you further, to ensure we are not sharing sensitive or confidential information with anyone else than you (the owner of the account).
To contact Support through the app, simply follow these steps:
Go to the Profile section in the app by tapping on the Profile icon in the bottom right corner of the screen when you open the app;
Scroll down and tap on “Support” to go to the in-app Help Center section;
Tap on the “Chat” icon in the bottom right corner of the screen to open the “Contact Support” screen;
Write your message in the text box, add attachments by tapping on the paperclip icon if needed (make sure you have given the SwissBorg app permissions to access your camera and gallery), and tap on the green arrow on the right side to send your message.
Please note that this is not a live chat, we do not offer any live support channels at this time.
However, your message will automatically generate a ticket in our Support queue, where our dedicated agents will pick it up (usually within minutes) and assist you further.
Our Support team is available 7 days a week and although crypto never sleeps, our team does, so between 2am - 6am (CEST) your messages will not be answered (of course your case will be picked up as soon as business hours have resumed).
If you want to see all your tickets with Support (both open and closed), navigate to the Support section in the app like explained above and tap on the menu icon in the top right corner of the screen. This will bring you to the My Tickets screen, where you can find and access all interactions you've had with the SwissBorg Support Team.
If, for any reason, you are unable to contact us directly through the app, you can send an email to email@example.com instead. We recommend to send the email from the email address that is connected to your SwissBorg account, for identification purposes and security reasons.
There is also a contact form on our Help Center that you can fill in to get in touch with our Support team, however, please note that we cannot share any account details or sensitive information unless you are identified as the account owner.
If you are interested in opening a corporate account, please refer to this article for more information and contact details.
Your feedback is important to us, so if you have been in touch with our Support team, please take a moment to fill in the Satisfaction survey (CSAT) that you will automatically receive via email shortly after the interaction. The survey is sent from the email address firstname.lastname@example.org and may be in your spam folder.