The reference number is the number located underneath the Beneficiary details and above the notice in the purple box.

With the reference number, we are able to make sure your deposit will go directly into your SwissBorg app account as fast as possible by identifying you in the system. Please make sure you use it every time.

If you happen to send money without the reference number, we will not know to whom the deposit belongs. This would then require an investigation on our side, which could take a long time, further delaying the arrival of your deposit.

Think of it this way. Sending money without the reference number is the same as putting a 2'000 EUR package in front of the bank door without any details about the receiver. The bank will not know into which bank account the money should go.

You can read more about the topic in the missing reference number help centre article. 

What if my bank doesn't have a reference number?

In different banks and their apps, the reference number might have a different name. Some common examples include: 

• Reason for payment

• Message for the beneficiary

• Title

• Transfer title

• Line reserved for communication

• Transfer notification/statement/communication

• Their Reference/Recipient Reference

• Subject

• Recipient Message

• Description

Special notice for Swiss Local payments: "Reason for payment" or "Message to beneficiary" are common substitutes for "Reference number" but are not used by every Swiss bank. Please check with your bank if you are unsure.

Below, you can see screenshots of different banking apps and the naming they use for the reference number field.

Airsoft France

Banque Cantonale Neuchâteloises

 

Basler Kantonalbank

BCF - Banque Cantonale de Fribourg

BNP Paribas

Boursorama Banque

 

Caisse D'epargne

Comdirect

Credit Agricole

 

Credit Suisse

Crédit Mutuel

Ersparniskasse Schaffhausen AG

FNB (First National Bank)

 

Fortuneo

HELLO BANK

 

ING

Intesa Sanpaolo

mBank

Monzo

 

 

N26 France

NEON

 

Nordea Finland

 

OTP Bank

 

PKO BP

 

Postfinance

 

Raiffeisen

 

Santander

 

Société Générale

UBS

 

Zuger Kantonalbank

 

 

Your banking app is not on the list? Send us screenshots, tell us what the reference number field is called in your app, and we'll add it to the article. Happy investing with SwissBorg!