Crypto Deposit

Alessandro G
Alessandro G
  • Updated

Watch the video tutorial on how to deposit crypto!

 

To deposit crypto assets to your SwissBorg account, you need to do the following:

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  • Go to the Main Screen and click on the Deposit button.

  • Choose the crypto assets which you would like to deposit on your account.

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IMPORTANT: If it's the first time you are depositing crypto, you will be asked to register your wallet address. For further information, check how to save a new wallet in the Address Book.

  • The app will remind you to use the correct network and to send the proper token to your SwissBorg deposit address.

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  • Tap on ‘I Understand’ after reading carefully (we won’t be held responsible for losses resulting from incorrect blockchain details).

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  • Share/Copy/Scan the wallet address.

    • Tap on the "Copy" icon next to the deposit address to copy the address to your clipboard;

    • Tap on the "QR code" icon and scan the code with another device to obtain the address;

    • Tap on the "Share Details" button to instantly send the details via one of the communication apps installed on your device, for example your email or preferred social media platform.

  • Insert the copied address to the Withdrawal field in your crypto wallet.

  • Confirm the transaction and wait until it is approved.

Important!

Please note that crypto transactions always need to be sent to a wallet address that supports the blockchain technology of that particular token.
The process of withdrawing the funds from external crypto wallets/platforms may differ, so please always check the token and protocol are supported by both the sending and receiving wallet. 

BTC Transactions

Please note that the BTC wallet address changes for each new deposit, so please make sure that for each BTC deposit you follow the steps above and copy the newly generated address.
Failing to do so may also result in permanent loss of funds, for which we cannot be held liable. 

ERC-20 and BEP-20 Transactions

Please note that you can’t send ERC-20 tokens with the BNB Smart Chain BEP-20 protocol! They will need to be sent to an ERC-20 wallet address in order for the funds to arrive successfully. 

XRP Transactions

Please make sure to include the Destination TAG for XRP (Ripple) deposits or the MEMO when transferring Hedera (HBAR); without this your funds cannot be allocated to your wallet! 

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