Account Level 1

The onboarding process requires you to provide personal information, as well as information about your experience with crypto and finance. Your personal data will be stored as per our Privacy Policy. 

The onboarding process also includes verifying your account for Level 1, which is Proof of Identity. For this step you will need to provide a photo of your ID, which can be:

• Passport

• ID card

• Driving license

You will also be asked to take a selfie to complete the verification.

Please note that you will need to provide a photo of your original identity document - photos of an image or a scan of the document are not accepted - and that all information on it must be clear and readable.

For ID cards and driving licenses, you will need to submit two photos; one of the front and one of the back of the document.

Once your identity is checked and verified, you will receive an email and in-app notification confirming this.

After completing the Level 1 verification, you can top up your account up to EUR 5’000, and withdrawals from your account are also limited to EUR 5,000. 
Once your accumulated (all time) top ups and withdrawals reach this limit, you will be required to upgrade your account to Level 2. Please note that in some cases, you may be required to upgrade your account level before the threshold is reached. You will always be notified when an account level upgrade is required, and provided with the relevant information to proceed.

If you require any assistance, please contact the SwissBorg Support Team through the app or via email - from the email address that is connected to your account - at support@swissborg.com.