Account Level 1 Verification

Mel
Mel
  • Updated

Account Level 1 is the first step in your SwissBorg onboarding. To complete it, you will need to upload one valid identity document, pass a selfie or video check, and complete a Qualified Electronic Signature (QES).

Accepted identity documents

  • Passport
  • National identity card
  • Residence permit
  • Driving licence (note: French driving licences are not accepted)

How to complete verification

  1. Open the SwissBorg app on your mobile phone.
  2. Go to Profile → Verification → Account Level 1.
  3. Select the type of identity document and follow the instructions to scan or take a photo.
  4. Complete the selfie or video check as instructed.
  5. As the final step, complete the Qualified Electronic Signature (QES) with our certified provider, Onfido. Your QES has the same legal weight as a handwritten signature within the EU.

Technical requirements

To complete verification, you must use a mobile phone (tablets/iPads are not supported due to software compatibility).  Before starting, make sure:

  • You are using the latest version of the SwissBorg app.
  • Your device is running at least iOS 13.0 or Android 6.0 with Google services enabled.

If you still encounter issues, try another device and restore your account using your recovery phrase. If your camera is damaged, contact Support for an alternative procedure.

Review and confirmation

Most verifications are processed automatically. If the system cannot read your document or your QES, a KYC specialist will review it manually. If something is missing, you’ll be asked to repeat the step. Once verification is successful, you’ll receive confirmation by email and in the app.

Photo and video tips

  • Use natural light and avoid glare or shadows.

  • Place the document on a flat, dark background.

  • Ensure all corners are visible.

  • Hold your phone steady, so the image is clear.

Account Level 1 limits

With Account Level 1 verified, you can:

  • Deposit up to EUR 5,000 (or equivalent)

  • Withdraw up to EUR 5,000

These limits apply to both fiat and crypto transactions and are based on the all-time accumulated amount. For example, depositing EUR 2,000 each month for three months will reach the EUR 5,000 limit in the third month.

To check the limits for every account level, please check this article: Transaction Limits per Account Level.

Need more help?

If you experience issues completing Account Level 1 verification, please contact our Support team directly through the SwissBorg app. Our KYC specialists will assist you to complete the process.

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