Account Level 3

When you have completed your Level 2 verification, you can submit documents for your Level 3 verification once your accumulated (all time) top ups and withdrawals exceed 30’000 EUR. If you don’t choose to do this proactively, you will be required to verify your Level 3 when your combined top ups exceed the limit of EUR 50'000, or your withdrawals exceed EUR 1’000'000. In some cases you may also be requested by the SwissBorg team to upgrade your account level before the threshold is reached.

The Account Level 3 verification is a mandatory one-time process, in order for us to be compliant with Anti-Money Laundering regulations. In order to complete the verification, tap on the Profile icon in the top left corner of the Portfolio screen in the app.

Go to Account Level, where you will see all (verified and unverified) account levels, scroll to “Level 3” and tap on Verify.

For Account Level 3 we perform a more in-depth KYC/AML check, in order to understand and verify your Source of Wealth (SoW). In order to assess this, we need to request additional documentation/evidence from you that clearly demonstrates the origin of your funds. The evidence in question must be sent in full, however, as a regulated entity, we assure you that the information you provide is treated with strict confidence, and is only accessible to authorised employees.

Here is an overview of accepted documents:

If a crypto deposit triggered the account level upgrade, in addition to any documents confirming your fiat income, we would also need you to provide the following documentation:

• Crypto trading/sale documents or statements;

• Crypto portfolio/holdings;

• Bank statements showing the transfer of funds to crypto exchanges for the purchase of crypto currencies.

If you require any assistance, please contact the SwissBorg Support Team through the app or via email - from the email address that is connected to your account - at support@swissborg.com.