What is a Passkey?

Passkeys are a modern, more secure alternative to passwords that allow users to log into websites and apps seamlessly. Instead of relying on passwords that can be guessed, stolen, or reused, passkeys use a strong and unique key pair that only works between your device and the service you’re logging into. This makes them resistant to phishing attacks, easier to use, and safer, as sensitive information isn’t stored on servers or shared across the internet.

Availability

Passkey is available on the most recent mobile devices.

• Android: Version 9 and later

• iOS: Version 16 and later

If your phone supports Passkey, you will find the option to activate it under the Security Settings.

The exact location can change according to your OS version and even mobile manufacturer. Please, consult your phone’s instruction manual, or check the official Google and Apple Sources:

• Android

• iOS

If you haven’t activated Passkey on your SwissBorg account, you may recover it with another method. Please, check:

• How to manually recover your account? (Manual Recovery)

• How and When to use the Recovery Phrase?

If you wish to activate Passkey on your SwissBorg, please check:

• How to Set Up Passkey on Your SwissBorg Account

Recovering your SwissBorg account with Passkey

Disclaimer

If you’ve lost access to your SwissBorg account and,

• You changed your phone number (and lost access to the old one linked to your account)

• You’re residing, temporarily or permanently, in an unsupported country

• You currently don’t have any valid ID documents

• Your account has been closed for security reasons

• Your smartphone camera is damaged/not able to perform the tasks required

Then, unfortunately, you won’t be able to recover your SwissBorg account and, you should contact support@swissborg.com, preferably, with the same e-mail you created your account with.

Passkey recovery process

1. Install or Re-install the latest version of the SwissBorg app.

2. Open the app.

3. Enter your registered phone number.

4. Select "Passkey".

5. Tap on "Get Started".

6. Enter your Passcode PIN

7. Now your account should be restored!

8. Congrats! Your account recovery is completed.

NOTE

After the Recovery with Passkey, in order to protect our users' fund, an automatic 24-hour security delay will apply before you can withdraw any assets. We cannot shorten this delay.