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Update Phone Number

Mel
Mel
  • Updated

Your phone number is essential for account security and 2FA (Two-Factor Authentication). Keeping it up-to-date ensures you never lose access to your funds.

đŸ“± Option 1: You have access to your account

If you are currently logged in, you can update your number in seconds:

  1. Go to the Personal Details menu in your app.

  2. Tap on your mobile number.

  3. Enter your new phone number.

  4. Tap Update.

  5. Verify your number with the 6-digit code sent via SMS.

⚠ Please note: Changing your phone number will result in a 24-hour withdrawal restriction on your account for security purposes. Tap 'Continue' to proceed.

🆘 Option 2: You are logged out (Manual Recovery)

If you cannot log in because you no longer have access to your registered phone number, don’t worry—our team is here to help you regain access to your account securely. To protect your assets, we simply need to verify your identity manually.

Please send an email to support@swissborg.com with a "Selfie ID" photo:

  • The Photo: Hold your ID document and a piece of paper next to your face.

  • The Paper must include:

    • The reason (Changing phone number)

    • The old number and the new number

    • Today's date and your signature

 

 

SB ID.png

 

 

 

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